Satisfaction Guarantee:
We strive to provide high-quality custom e-learning solutions development and instructional design services to all our clients. If you're not satisfied with the final product, we will work with you to address any issues and make revisions as necessary to ensure your satisfaction.

Refund Eligibility:
In the rare event that we're unable to meet the agreed-upon specifications of the project or fail to deliver the project on time, we will provide a full or partial refund, depending on the circumstances. Refunds may also be considered if there are significant issues that cannot be resolved through revisions or if the project is canceled by the client before any actual work on the project.

Refund Request:
To request a refund, please contact us via email or phone within 30 days of project delivery. We will review your request and determine if you're eligible for a refund.

Refund Processing:
Once your refund request is approved, we will process your refund within 14 business days. The refund will be issued using the same payment method used for the initial transaction, unless otherwise agreed upon.

Non-Refundable Services:
Please note that some services, such as consultation fees, project management fees, administration fees, support fees, hosting fees, or any other fees that are outlined in the initial contract, may not be eligible for a refund.

Revisions:
We offer one revision or the number of revisions mentioned in the contract. Any revisions beyond the agreed ones will be charged accordingly.